FAQ
Why Should I Buy From DrChair.com?
Do you have a store?
Where Are You Located?
What are your phone hours?
Do you offer free fabric samples?
What If I Don't Know What Chair To Buy?
Do you sell Ergonomic Chairs?
What is Ergonomics?
How do I place an order with DrChair.com?
Does Dr. Chair Accept Purchase Orders?
How is my personal information protected?
What is your privacy policy?
How do I check the status of my order or track my order?
What is my Order number?
Is sales tax charged?
Will I ever be charged for delivery?
What is your shipping/delivery policy?
Will the delivery person deliver inside?
Do I need to be present to accept the delivery?"
May I request a morning delivery?
When will my order ship?
Are there instructions for your chairs?
Will the Chair Come Assembled?
How long will it take to assemble my chair?
Is professional assembly available?
What is your warranty/guarantee policy?
What is the cancellation policy?
What is the return policy?
How do I return a chair I purchased?
What if something is wrong with the chair (damaged/missing part)?
Who do I contact about billing questions?
What if my item is out of stock?
How do I change an order?
Will I Receive an Email Confirmation of Purchase?
DrChair.com was started in 2007 as a retail Internet extension of Officescapes, the largest contract furniture company in Colorado. Though Dr. Chair has a short history, you can completely trust us with your business because we’ve been serving customers with accuracy, efficiency, and honesty at Officescapes for over 55 years.
Please visit our About Us page for more information
Great Selection. Free shipping. Money Back Guarantee. Low prices. Excellent customer service. These are just a few of the key reasons DrChair.com should be your only destination when purchasing seating.
Whether you just want a more comfortable chair for your home office or need a dozen chairs to get your new company started, we can meet your needs. We pride ourselves on only selling chairs that will give you 100% satisfaction and we back it up with a 30-Day Money Back Guarantee. At Dr.Chair our primary goal is your comfort, so browse our site, discover our great chairs at incredible prices, and Get Comfortable!
We’re so sure you’ll be totally comfortable with your chair, we offer a Satisfaction Guaranteed 30 Day Warranty. In addition to the manufacturer warranties that come with all of the chairs we sell (ranging from 1 year to lifetime warranties) DrChair.com offers a 30 Day grace period on all chairs we sell. If you’re unsatisfied for any reason, we’ll take your chair back, pay for the return shipping, and give you a full refund, no questions asked. For full details please visit our Warranty Page.
Put all of this together and you’ll see Dr. Chair is dedicated to the customer. We sell great chairs at fair prices and we do it with the best customer service in the industry.
Though DrChair.com does not have a physical location, our mother company, Officescapes, has one, which is located in Denver, Colorado. All DrChair transactions are processed through the web only.
Our shipping address is: DrChair.com 4700 Florence Street Denver, CO 80238 Who Do I Contact For Customer Service? Please call us at 877-242-0404, email us at support@drchair.com, or fax us at 303-574-1116
What are your phone hours?
9:00 am to 5:00 pm EST.
Can I Get a Brochure From the Manufacturer?
Yes, we can send you a manufacturer brochure. Please email us at support@drchair.com to request one.
Do you offer free fabric samples?
Yes, we can send you a fabric sample. Please email us at support@drchair.com to request a fabric sample. Please be sure to include what chair and the fabric color you are interested in seeing. top
What If I Don't Know What Chair To Buy?
If you're having difficulty determining what chair would be best for you, our customer service reps will be happy to answer any questions you have and make suggestions. Using their expertise, our customer service reps will be able to find you a chair that fits your needs and budget. Contact us Toll Free at 877-242-0404 or by email atemail us at support@drchair.com top
Do you sell Ergonomic Chairs?
Yes, we have many chairs with Ergonomic features. Please click here to see our Ergonomic chair catalog. top
What is Ergonomics?
Please click here to visit our ergonomics page, where you can discover how an ergonomic chair can make you healthier, more efficient, and more comfortable. Order Information
How do I place an order with DrChair.com?
On the product page there is a link labeled “Add to Cart”. Clicking this link will add the product to the cart. To check out and purchase your item, click “Shopping Cart” (in the upper right hand corner). Here you will be asked to confirm your order and to issue payment information.
Does Dr. Chair Accept Purchase Orders?
We do accept Purchase Orders for orders over $5,000. You can learn more about our Volume Buying policy here.
How is my personal information protected?
In order to protect your payment information, we encrypt all the information using a Secure Sockets Layer (SSL) software. Dr. Chair will only reveal the last four numbers of your credit card when confirming your order, and we will discard all credit card information after we have debited your card for the order.
What is your privacy policy?
Dr. Chair will never share your contact information with any third parties and we will only send you Dr. Chair promotional material if you’ve requested us to do so. You may unsubscribe to Dr. Chair promotional emails at any time.
How do I check the status of my order or track my order?
Once your order has shipped you will receive a confirmation email that will contain a UPS tracking number for your purchase. You can log on to UPS.com to track your packages in transit. If your package has not yet shipped, please contact our customer service department at (877-242-0404 or support@drchair.com) to inquire about the status of your order. To expedite the process, please have your order number ready.
What is my Order number?
This is a tracking number tied to your order that allows us to easily reference it. You’ll find it at the top of the order confirmation email listed as "Order Number."What types of payment are accepted?
We accept American Express, Visa, and Mastercard. For volume purchases we will accept Purchase Orders. Please view our Volume Buyer section for further information on using a purchase order.
Is sales tax charged?
Sales tax is only charged if you are located in Colorado. Are there volume discounts available?
Yes, we do offer volume discounts. Please view our Volume Buyer section for further information.Shipping/Delivery Information
Will I ever be charged for delivery?
DrChair.com will never charge you for shipping if the chair is being shipped to the contiguous United States. Every chair on our site has free shipping. If you reside in Hawaii or Alaska a Customer Service representative will contact you within 48 hours of your purchase to inform you what the shipping costs will be. At that time you can cancel your order if you wish.
What is your shipping/delivery policy?
Shipping is always free at DrChair.com. Most orders will ship by UPS Ground and will arrive within 5-10 days of purchase. For more information please visit our Shipping information page.
Will the delivery person deliver inside?
No, most deliveries will not include inside delivery. Please contact our Customer Service department to make a special arrangement for an inside delivery (additional fees may apply).
Do I need to be present to accept the delivery?"
Typically, all deliveries must be signed for, unless you make a special request with our customer service department (Additional Fees may apply).
May I request a morning delivery?
Please contact our customer service department at (phone and email) to arrange for a specific delivery time. We’ll do our best to accommodate you (additional fees may apply).
When will my order ship?
Most orders ship within three business days of purchase. Is it possible to receive my product faster than the typical 1-2 weeks? Yes, expedited delivery is available for some chairs at an additional charge. On the checkout page select “Expedited Delivery” to have the chair arrive within 3 business days of your order.
Are there instructions for your chairs?
All of our chairs will ship with instructional guides provided by the manufacturer. Feel free to call us with any additional questions.
Will the Chair Come Assembled?
Most of our chairs require some assembly. Assembly is always simple and will only require simple tools.
How long will it take to assemble my chair?
Assembly for most chairs is simple and straightforward and will take between 5 and 15 minutes.
Is professional assembly available?
Yes, professional assembly is available. Contact our customer service department and we’ll arrange for professional assembly. Extra charges will apply. How can I adjust my chair? Every chair has different adjustment procedures. Please consult that instructional guide that was with your chair when it arrived. For further information consult the manufacturer website, or call our customer service department with any questions.
What is your warranty/guarantee policy?
At Dr.Chair we want you to be comfortable making a purchase with us, which is why we offer our Satisfaction Guaranteed 30-Day Warranty. If you are unsatisfied with you purchase, you can return it, no questions asked, within 30 days for a full refund. We’ll arrange for return shipping. View our full Warranty Policy here.
What is the cancellation policy?
Once an order has been placed, it can not be canceled. However, with our 30-day
warranty, you can return your chair at no cost. Once we've received the chair,
we'll issue a full refund to your credit card, so feel free to order another
chair in the mean time.
What is the return policy?
You may return any item within 30 days of purchase, no questions asked. We’ll arrange for return delivery and credit your card once we receive the chair. Please view our full return policy here.
How do I return a chair I purchased?
Simple. Contact Dr. Chair.com at support@drchair.com or 877-242-0404 and we will email you a Return Authorization and a shipping label. Usually you can arrange for home or office pickup. Please view our full return policy here.
What if something is wrong with the chair (damaged/missing part)?
For damaged or missing parts, please contact our customer service department at 877-242-0404 or support@drchair.com. We’ll most likely ship you the correct part to fix the problem. In extreme cases we’ll send you a new chair.
Who do I contact about billing questions?
Please contact our customer service department at 877-242-0404 or support@drchair.com with billing questions. Ordering & Status:
What if my item is out of stock?
Although it’s rare, occasionally an item listed on the website will be out of stock. If this is the case, a customer service representative will contact you within 48 hours to inform you of the wait time for your item. At this time you can choose to continue with the order, replace your chair with an item that’s in stock, or cancel the order all together.
Will I Receive an Email Confirmation of Purchase?
Yes, you will receive a confirmation email shortly after making your purchase confirming all of the details of your order. Please contact Dr. Chair immediately if something is incorrect. When we ship your items you’ll receive another email containing a UPS tracking number, which you can use to track the transit of your order at ups.com
When Will My Credit Card Be Billed?
Although we verify your credit card at the time of purchase, DrChair.com doesn’t actually charge your card until your purchased item has shipped. 
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